When do you deliver?
For weekend events, we usually deliver Thursday/Friday and collect Monday/Tuesday. For weekday events, delivery is the day prior, collection the day after.
We have limited availability for Saturday morning deliveries. We are closed Sundays and Public Holidays. All deliveries are made during normal business hours.
Does the equipment need to be returned clean?
We ask that all catering equipment including Food Warmers, Hot Water Urns, Roasting Ovens, Pie Warmers, Slushie Machines, Glassware and Dinnerware be returned clean. A cleaning fee will be charged if these items are returned dirty.
If any linens are returned excessively soiled, a cleaning fee will be invoiced separately
With all other items, we ask that any excessive dirt or mud be cleaned before pickup/return. Any excessive dirt/mud/stain will incur a cleaning charge which will be invoiced separately.
Do you charge for delivery?
Yes, delivery charges are calculated based on your suburb/order size and start at $45.00
When is payment due?
To confirm your order, a 25% deposit is required with the remaining balance due 48 hours before delivery if paying online, or by Cash on Delivery.
What is your cancellation policy?
In the event that the Hirer cancels a booking more than 14 days before the agreed delivery date, the deposit will be forfeited. Any additional payments made will be transferred to a credit note that may be used on another booking within 12 months.
In the event that the Hirer cancels a booking less than 14 days but more than 7 days before the agreed delivery date, the deposit is forfeited and 50% of the remaining balance is to be paid. Any payment already made will be transferred to a credit note that may be used on another booking within 12 months.
In the event that the Hirer cancels a booking less than 7 before the agreed delivery date, full payment is to be made. Any payment already made is forfeited.
Do you deliver to Halls or Parks?
No. We generally deliver the day prior and collect the day after. The majority of halls do not allow equipment to be left overnight. Equipment cannot be left unattended overnight at parks/public spaces.
Do you have a minimum order amount?
Yes. We have a minimum order value of $100.00 inc GST. The minimum order value excludes delivery charges.
What does ‘per hire period’ mean?
‘Per hire period’ basically means ‘per event’. For weekends we deliver Thursday/Friday and collect Monday/Tuesday. For weekday events we deliver the day prior, collect the day after. These are both a single hire period.